Refund policy
Returns & Refunds
If any goods are damaged prior to arrival, we will happily offer to refund of replace your item(s).
In order to qualify for a for a refund or replacement due to damage, you will need to:
- Contact us within 24hrs of delivery
- The goods already be damaged when your parcel is opened
- Provide appropriate photos/video/a description showing how your goods have been damaged
Please contact hello@celsiusmedicinals with the subject line as 'DAMAGED GOODS' to start this process.
30 Day Satisfaction Guarantee
Your satisfaction is important to us. Your purchase is covered by our 30 day satisfaction guarantee. If you are not 100% satisfied with your experience after 30 days, please go to Our Guarantee to determine whether you are legible for a refund.
Exchanges
We do not offer exchanges. Changes of mind or not liking the flavour are ineligible for exchanges, returns or refunds.