Everything You Need to Know

Questions & Answers

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The Product

What is shilajit? +
Shilajit is a mineral-rich resin that forms over centuries as plant matter and organic compounds compress between Himalayan rock. It contains over 80 trace minerals and fulvic acid — the compound responsible for transporting nutrients into cells and supporting mitochondrial function. It has been used in Ayurvedic medicine for thousands of years and is now backed by over 76 published scientific studies.
What makes Celsius Medicinals different from other shilajit brands? +
We source exclusively from a remote, high-altitude region on the Indian and Nepalese Himalayan border — far from civilisation, at elevations of 18,000ft. Our shilajit is processed using traditional Ayurvedic methods only, with no solvents or additives of any kind, producing an authentic and potent resin. Every batch is then independently tested at a NATA-accredited third-party laboratory. Our lab results are published publicly. We test for fulvic acid potency, heavy metals (below detection limits), microbiological safety, and pesticide residues. Most brands skip this entirely or use overseas labs with inflated results. We don't. View our lab results here.
How do I take shilajit? +
Scoop a pea-sized portion (approximately 300–500mg) using the included spoon and dissolve it in warm water, milk, or your morning drink. Avoid boiling water as high heat can degrade fulvic acid. Take once daily — morning or early afternoon is ideal. Consistency matters more than timing.
How long until I notice results? +
It is common for users to feel a noticeable difference within 1–3 days — particularly in energy and focus. That said, the more meaningful benefits for most people begin to solidify around 2–3 weeks of consistent daily use. Deeper benefits — hormonal support, recovery, and mineral replenishment — typically build over 6–12 weeks. Shilajit is a foundation supplement, not a quick fix. Trust the process.
What does shilajit taste like? +
Authentic shilajit resin has a strong, earthy, slightly bitter taste — often described as tasting like the earth. Some people find it takes a few days to get used to. Many customers mix it into warm water with honey, or add it to their morning coffee or herbal tea to soften the flavour.
Can I take shilajit with coffee, or other supplements? +
Yes. Shilajit pairs well with most supplements and can be dissolved directly into your morning coffee. It stacks well with magnesium, zinc, ashwagandha, and vitamin D. Because fulvic acid enhances nutrient absorption, taking it alongside other supplements may actually improve their effectiveness.
What is fulvic acid and why does it matter? +
Fulvic acid is the primary bioactive compound in shilajit. It acts as a cellular transport mechanism — carrying nutrients and minerals directly into cells and removing waste products out. It also supports mitochondrial efficiency, has documented antioxidant properties, and may help bind and remove heavy metals from the body. Higher fulvic acid content = a more potent product. Our lab tests confirm concentration in every batch.
How much shilajit is in a 30g jar? How long will it last? +
Our 30g jar contains approximately 60–90 servings at a standard 300–500mg daily dose — roughly a 2–3 month supply. Every jar includes a purpose-made dosage spoon to help you measure the right amount each time, keeping your dose consistent and pacing you through the jar appropriately. A consistent daily dose is the most effective approach. For heavy training or faster results, some customers take two servings per day.

Safety & Sourcing

Where is your shilajit sourced? +
Our shilajit is sourced from the high-altitude Himalayan mountain range at elevations above 15,000ft. At these altitudes, mineral density and fulvic acid concentration are naturally at their richest — the result of centuries of geological compression under extreme conditions.
Is shilajit safe to take? +
When sourced and purified correctly, shilajit has a well-documented safety profile across numerous peer-reviewed studies. Our product is tested for heavy metals, pathogens, and pesticides before it reaches you. As with any supplement, consult your healthcare professional before use, especially if you have existing medical conditions or are taking medication.
Are there any side effects? +
Side effects are rare with genuine, purified shilajit. Some people experience mild digestive sensitivity in the first few days — this typically resolves as your body adapts. We recommend starting with a smaller dose (200mg) for the first week if you have a sensitive stomach. Taking it with food can also help.
Is shilajit safe during pregnancy or breastfeeding? +
We do not recommend shilajit during pregnancy or breastfeeding. Insufficient research exists on its effects in these specific contexts. Please consult your doctor or midwife before use.
What lab testing do you conduct and where? +
Every batch is independently tested at a NATA-accredited Australian laboratory — one of the most rigorous accreditation standards in the world. We test for fulvic acid percentage, heavy metals (lead, arsenic, cadmium, mercury), microbiological safety, and pesticide residues. Full results are published on our Lab Results page.
How do I know my shilajit is genuine? +
Real shilajit resin will: soften and become pliable when held in your hands, dissolve completely in warm water producing a golden-brown liquid, and produce ash (not flame) when briefly exposed to heat. Our Shilajit Scam Exposed article covers all the at-home verification tests in detail.

Shipping

Where do you ship to? +
We currently ship to Australia, New Zealand, and the United States. We are working to expand to more destinations — stay tuned.
Is shipping free? +
Free standard shipping within Australia applies to all orders over $99 AUD. Orders under $99 AUD within Australia will have a standard shipping fee calculated at checkout. For New Zealand and USA orders, shipping rates are calculated at checkout based on destination and weight.
How long does shipping take? +
Orders are dispatched within 24 hours of being placed (business days). Australian orders typically arrive within 2–5 business days. International orders take 7–14 business days depending on location and customs processing.
How do I track my order? +
Once your order is dispatched, you'll receive an email with your tracking number and a link to track your parcel. If you haven't received a tracking email within 48 hours of ordering, please check your spam folder or contact us at hello@celsiusmedicinals.com.
What if my order arrives damaged or is lost? +
If your order arrives damaged or goes missing in transit, contact us at hello@celsiusmedicinals.com with your order number and a photo if applicable. We'll make it right — either with a replacement or a full refund. Your satisfaction is guaranteed.

Subscriptions

How does the subscription work? +
Our subscription delivers your shilajit automatically on your chosen schedule — every 30, 60, or 90 days — so you never run out. You'll be notified before each renewal and can modify, pause, or cancel at any time from your customer account.
What discount do I get on subscription? +
Upgrading your order to a subscription saves you an additional 10% on top of any other applicable discounts or volume savings — including multi-jar bundles. This discount applies to every recurring charge, not just the first order. The combined saving is shown at checkout when you select the subscription option.
Can I cancel my subscription at any time? +
Yes — you can cancel your subscription at any time with no fees or penalties. Log into your customer account to manage your subscription, or email hello@celsiusmedicinals.com and we'll handle it immediately.
Can I change my delivery frequency? +
Absolutely. You can switch between 30, 60, or 90-day delivery intervals from your customer account dashboard at any time. If you have extra product and want to delay the next shipment, you can also skip upcoming orders without cancelling.
When will I be charged for each renewal? +
You'll be charged on the same date each cycle, aligned to when you first subscribed. You'll receive an email notification 3 days before each renewal so you have time to make any changes before the charge processes.

Still have questions?

Email us at hello@celsiusmedicinals.com — or try it risk-free with our 30-day guarantee.

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